Refund Policy

Applies to BidPanda's own subscription fees only — the Advertiser and Creator plans. It has nothing to do with deals between advertisers and creators; see the note on that below.

Subscriptions are billed in advance

Advertiser and Creator plans renew automatically each month (or year, on the annual Creator plan) until cancelled. You're charged at the start of each billing period for the period ahead.

Cancelling

Cancel any time from your dashboard's subscription page. Cancelling stops future renewals — you keep access (Discover listing for creators, unlocked contact details for advertisers) until the end of the period you've already paid for. We don't prorate a refund for the unused remainder of a period.

When we do refund

You were charged twice for the same period due to a billing error.
A renewal charge went through after you had already cancelled.
A technical fault on our side meant the plan never actually activated (e.g. a creator profile that never published due to a bug).

When we generally don't refund

Change of mind after using the plan for part of a billing period.
Dissatisfaction with a specific creator's response, pricing, or promotion — that's a matter between you and them, not a BidPanda fee.
Forgetting to cancel before a renewal — we can't retroactively undo a renewal you didn't catch in time, though we'll always cancel future renewals immediately when you ask.

Deals with creators are separate

BidPanda doesn't process, hold, or guarantee any payment between an advertiser and a creator — see how payments work. If a creator doesn't deliver what was agreed, that's a dispute between you and them; we can't refund money that never passed through us. You can report a creator who misrepresents themselves from the “Report this creator” link on their profile and we'll review the account.

How to request a refund

Open the billing portal from your dashboard, or email us from the contact page with the email on your account and the date of the charge.